Last updated: 1 November 2026
I want you to feel confident when you order from Montessori Edited. If something isn’t right, or you simply change your mind, here is how returns, cancellations and refunds work. If anything is unclear, just write to me at montessori.edited@gmail.com. I’m always happy to help.
Montessori Edited is run by Openscape SL, Avenida Valladolid, 2, 46020 Valencia, Spain (NIF B75362160).
Changing your mind: your 14-day right of withdrawal
You can cancel your order for any reason within 14 days of receiving it. If your order arrives in more than one parcel, the 14 days start from the day you receive the last one.
To cancel, send me a short message by email saying you’d like to cancel, with your name and order number. You don’t need to give a reason. If you prefer, you can use the form at the end of this page, but it isn’t required.
Before your order is dispatched, just email me and I’ll cancel it and refund you in full.
After it has arrived, please send the items back to me within 14 days of telling me you’re cancelling. The return address is printed on the back of every order.
Sending items back
- Please pack items carefully, so they reach me in the same condition you received them. Original packaging is lovely if you still have it, but it isn’t required.
- The cost of sending items back is yours to cover, unless the item arrived damaged or was the wrong one (see below).
- For more expensive orders, a tracked service is a good idea, as it protects you if the parcel goes missing on its way back.
You’re welcome to unpack and look at what you received, just as you would in a shop. If an item has been used, washed, assembled, sewn or otherwise handled beyond that, I may deduct an amount that reflects the loss in value.
Your refund
I’ll refund you within 14 days of your cancellation message, to your original payment method. I’ll send the refund once your items have arrived back with me, or once you send me proof of postage, such as the postal receipt or tracking number, whichever comes first.
If you return your whole order, your refund includes the original delivery cost, up to the price of standard delivery. If you return only part of an order, the delivery cost isn’t refunded. The cost of sending items back to me isn’t refunded.
Items that can’t be returned
- Digital products (printable patterns, templates, guides and cards). At checkout, you agree that your download is made available straight away and that you therefore lose the right of withdrawal once the download starts. If a file doesn’t open or something is missing, please write to me and I’ll help straight away.
- Custom or personalised orders, made especially for you.
If something arrives damaged, faulty or wrong
I’m very sorry if this happens. Please write to me as soon as you can, ideally within a few days, with photos of the damage and of the packaging. I need these to understand what went wrong and to claim it back from the postal service. If the postman gives you a damage report, please send that too.
I’ll then put it right, usually by sending a replacement for the damaged part or item. For example, if a dowel has broken, I’ll send you a new dowel. If a replacement isn’t possible, I’ll refund the damaged item, or part of its price, instead. If I need anything sent back, I’ll cover the cost.
All products also come with the legal guarantee of conformity: three years for physical products and two years for digital content.
Delivery delays and lost parcels
Most parcels arrive within the times shown at checkout, but sometimes the postal service is slower than either of us would like. A delay by itself isn’t a reason for a refund. But if your parcel hasn’t arrived within 30 days of dispatch, or looks lost, please write to me and I’ll trace it with the postal service. If it really is lost, I’ll send you a replacement or a full refund.
Questions
For anything about returns or refunds, email montessori.edited@gmail.com. I’ll get back to you as soon as I can.
These rights don’t affect any other rights you have under consumer law.
Cancellation form
(Only fill in and send this form if you’d like to cancel your order. An email in your own words works just as well.)
To: Openscape SL (Montessori Edited), Avenida Valladolid, 2, 46020 Valencia, Spain – montessori.edited@gmail.com
I hereby give notice that I withdraw from my contract for the sale of the following goods:
Order number: ……………………
Ordered on / received on: ……………………
Name: ……………………
Address: ……………………
Signature (only if sent on paper): ……………………
Date: ……………………